Shipping Policy

1. Order Processing

All orders for Kaelveth will be processed within 1–3 business days after payment confirmation. Business days exclude weekends and US federal holidays. We reserve the right to cancel or reject orders with invalid customer information, suspicious transactions or out-of-stock items. Once dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link. Please verify your shipping address before checkout; address changes cannot be guaranteed after the package has shipped.

2. Delivery & Shipping Zones

We ship to addresses within the United States and selected international regions. All delivery times are estimates and not guaranteed:

• US Standard Shipping: 3–7 business days
• US Expedited Shipping: 1–3 business days International shipments typically take 7–20 business days, subject to carrier delays, customs clearance and local postal processing.

3. Shipping Fees

Shipping charges are displayed on the checkout page prior to payment. Free shipping promotions may apply for orders meeting the minimum cart value requirement. Additional surcharges may apply for remote locations, oversized or heavy items. For international orders, all import duties, customs taxes and local administrative fees are the responsibility of the recipient.

4. Parcel Tracking & Damaged / Lost Goods

After dispatch, you can track your package using the tracking link provided in the shipping confirmation email. If your package arrives damaged, incomplete or defective, you must notify us within 48 hours of delivery and provide clear photos of outer packaging and product condition. We will review your claim and arrange replacement or refund accordingly. For packages confirmed lost after carrier investigation, we will offer re-shipment or full refund once the carrier completes the loss investigation, which may take up to 15 business days.

5. Returns & Refunds Related to Shipping

Customers have return rights under applicable US consumer laws. Return shipping cost is borne by the customer unless the item is faulty, damaged in transit or shipped incorrectly by Kaelveth. Returned items must be unused and in original packaging. Refunds will be processed after we receive and inspect the returned merchandise.

6. Force Majeure

Kaelveth shall not be liable for delivery delays caused by events beyond our reasonable control, including natural disasters, carrier strikes, customs holds, severe weather and other unforeseeable events. We will notify customers promptly and adjust delivery schedules when possible.